Privacy Policy: How We Protect Your Data

Toner Top store (tonertop.com) — Last updated: October 19, 2026

Introduction

Welcome to Toner Top. We are an online store specializing in printer ink and toner, ink cartridges, and supplies for copiers and printers, and we deliver to every governorate in Egypt.

We respect your privacy and are committed to protecting your personal data. This policy explains what data we collect when you use tonertop.com, how we use and protect it, and what rights you have over it. By using the website or placing any order, you agree to the practices described in this policy.

1. The data we collect

A. Data you give us directly

Account data: your name, username, email address and password (stored in encrypted form).
Order and shipping data: your name, phone number, address (governorate, city and full address), and the details of the products you ordered.
Price quote requests (for companies and individuals): your phone or WhatsApp number, your email address (optional), your message or notes (optional), and any files you upload, such as a product list or a quotation sheet (image, PDF or Word).
Contacting us: any data you send us by WhatsApp, phone or email.

B. Data collected automatically

Technical data such as your IP address, browser type and operating system, the pages you visit, and the time of your visit.
The contents of your shopping cart and wishlist.
Cookies, as described in section 6.

C. Payment data

We currently offer cash on delivery, and we do not collect or store payment card data on our servers. If we add online payment methods in the future, they will be processed by licensed payment service providers that apply recognized security standards.

2. How we use your data

To process, prepare, ship and deliver your orders.
To contact you to confirm your order or to tell you its status or delivery time.
To prepare price quotes and answer your questions.
To manage your account and let you follow your orders.
To honor the exchange guarantee in case of manufacturing defects.
To improve the website, the shopping experience and the products we show.
To protect the website and prevent fraud and unlawful use.
To comply with the legal and accounting requirements that apply in Egypt.
To send marketing offers and alerts only if you agree. You can unsubscribe at any time.

3. Sharing data with others

We do not sell your personal data and we do not rent it to anyone. We may share it only in the following cases and only as far as necessary:

Shipping and delivery companies: to deliver your order to you (name, address and phone number).
Technical service providers: such as hosting, maintenance, email and traffic analytics services. They are bound to protect the data and use it only for the service.
Official authorities: if we are required to by law or by an order from a competent authority.
Transfer of ownership: if the store is merged or sold, in which case we will notify you of any material change to this policy.

4. How long we keep data

We keep your data for as long as needed to provide the service, for the period the law requires for commercial and tax records, or to resolve disputes and enforce our agreements. After that we delete it or anonymize it.

5. Protecting your data

We apply appropriate technical and organizational measures to protect your data from loss, unauthorized access, alteration or disclosure, including encrypting the connection to the website (HTTPS) and restricting access to the data. However, no method of electronic transmission or storage is 100% secure, so we cannot guarantee absolute security. We advise you to choose a strong password and not to share it with anyone.

6. Cookies

The website uses cookies and similar technologies to:

Run essential functions such as login, the shopping cart and the wishlist.
Remember your preferences.
Understand how visitors use the website so we can improve it.

You can control or delete cookies from your browser settings. Disabling them may stop some parts of the website, such as the cart and checkout, from working properly.

7. Third-party services

The website may rely on external services such as Google Fonts and Google tools that improve how the website appears in search and analyze visits, social sharing buttons (Facebook, X, Pinterest, LinkedIn, Telegram), and WhatsApp for contact. These parties have their own privacy policies. We are not responsible for their practices, and we advise you to review them. The website may also contain links to other sites whose content or policies we do not control.

8. Your rights

Under Egypt’s Personal Data Protection Law No. 151 of 2020 and its executive regulations, you have the right to:

Know what data we hold about you and access it.
Ask us to correct or update your data.
Ask us to delete your data or restrict its processing, unless we are legally required to keep it.
Withdraw your consent to processing or to marketing messages at any time.
Object to the processing of your data in the cases the law allows.

To exercise any of these rights, contact us using the details below, and we will reply within a reasonable time.

9. Children’s privacy

The website is not directed at children under 18, and we do not knowingly collect personal data from them. If you learn that a child has given us their data, please tell us so we can delete it.

10. Marketing messages and contact

We may contact you by phone, WhatsApp or email about your order or your inquiry. We send promotional messages only with your consent, and you can stop them at any time by replying to us or writing to us.

11. Changes to this policy

We may update this privacy policy from time to time. We will post the updated version on this page and change the “Last updated” date. We advise you to review it regularly, and your continued use of the website after a change means you accept the new version.

12. Contact us

If you have any question or request about this policy or your personal data, you can contact us:

Email: info@tonertop.com
Phone / WhatsApp: 0103 786 4700 (+20 103 786 4700)
Website: https://tonertop.com